Terms & Policy

RETURNS

 

Returns

We want our customers to be completely satisfied with their purchase. If you are unhappy for any reason, we accept returns for store credit within 15 days of delivery. Products must be unused, unwashed, and in their original condition with the tag and packing materials included.

All returns, including exchanges, will be processed as store credit, which can be used at any time and doesn’t have an expiration date. We do not offer cash refunds or cancellations after 24 hours from the original purchase date.

You may label the package yourself and ship it to using the shipping provider of your choice to: 

102-2931 Qu'Appelle street

Victoria Bc, V9A1V3

British Columbia, Canada

 

You do not need an RMA (Return Merchandise Authorization) form. 

Please provide a tracking code for returns so that proof of delivery can be verified. No returns or exchanges will be processed after 15 days have passed.

Once your item is returned to us, please allow 7 business days for processing. You will receive an email with a gift card code to be used as store credit. 

Cancellations

Orders may be canceled only within 24 hours of the original purchase. To cancel an order, please contact us at kuyaboutique@gmail.com, once an order has shipped, it cannot be canceled. Please see the instructions above for a return. 

Please note that after 24 hours of ordering one of our made to order storage baskets, the creative process begins and all cancellations are refunded as store credit.

All sales or discounted items are final.

Damages 

Damage sometimes occurs in the shipping process, though we do our best to make sure all items arrive in perfect condition. 

If you happen to receive a damaged item:

  • Report it within 48 hours of receiving the item. Please email kuyaboutique@gmail.comright away. 
  • Include photos or a video of the damage with your email. We will arrange replacement or return of the damaged item. 

Each product is made by hand and variations occur in the colors. We don’t guarantee certain colors or the omission of colors in the products. Handmade product by their nature are not "perfect" but those imperfections are what makes them special and are not considered damaged. 

Final Sale

All discounted products and sample sale goods are final sale. We don’t often have sales or offer discounts, but when we do, those items are final sale.

Our annual sample sale is one of our most popular times of the year. We offer limited edition and small batch items with deep discounts. These items are either samples we chose not to carry or goods that were used in shoots.

All sample sale items are final. No refunds, exchanges or price adjustments will be made.

Thank you!

We sincerely appreciate your support and hope you enjoy all of your beautiful Peruvian finds.